I want ordering from Simon Baxter Photography to be straightforward. If you have any problem with an order, please email simon@baxter.photos and I’ll do my best to help.
Delivery
Available delivery options and charges are shown at checkout before you place your order.
Some products may require preparation before dispatch. Where a particular production or dispatch time applies, this will be stated on the relevant product page or during checkout.
Unless another delivery period has been agreed with you, online orders must normally be delivered within 30 days. Goods also remain the seller’s responsibility until they are received by you, or by someone you have nominated to receive them.
If your order appears to have been lost or is significantly delayed, please contact simon@baxter.photos rather than contacting the carrier yourself and I will investigate it.
Damaged parcels
Please inspect your order when it arrives.
If an item has been damaged in transit, please contact me as soon as reasonably possible and, if you can, include photographs of the item and its packaging. This helps me resolve the problem with the carrier but does not affect your statutory rights.
Changing your mind
For most physical goods purchased online, you may cancel your order without giving a reason.
You must tell me that you wish to cancel within 14 days of receiving your order. After notifying me, you then have a further 14 days to return the goods.
To cancel, email simon@baxter.photos with your name, order number and details of the item you wish to return.
Returning an item
Unless the item is faulty, damaged or was supplied incorrectly, you are responsible for the cost of returning it.
Please package returned items carefully and use an appropriate postal or courier service. I recommend retaining proof of postage until your refund has been completed.
Returned goods may be inspected in the same way that you would reasonably inspect them in a shop. If an item has been handled beyond what is reasonably necessary and its value has consequently been reduced, an appropriate deduction may be made from the refund.
Returns should be sent to:
Returns should be sent to:
Simon Baxter Photography
22 Hunters Hill Close
Guisborough
TS14 7FH
UK
Please contact me before returning an item.
Refunds
For a valid change-of-mind cancellation, I will refund the price paid for the returned goods together with the cost of the least expensive standard delivery option offered for your original order.
If you chose a more expensive delivery service, the additional delivery cost is not refundable.
Refunds will normally be made using the original payment method and no later than 14 days after the returned goods are received, or after you provide evidence that they have been sent back, where applicable.
Personalised or custom-made goods
The statutory right to change your mind does not normally apply to goods that have been made to your individual specifications or are clearly personalised.
This does not affect your rights if a personalised or custom-made product is faulty, damaged or not as described.
I’d be careful here with your prints: I would not describe an ordinary print selected from your standard sizes as “non-returnable simply because it was printed to order”. The legal exception is aimed at goods made to the consumer’s specifications or clearly personalised.
Faulty or incorrect goods
If your item is faulty, damaged, not as described or you receive the wrong product, please email simon@baxter.photos.
I will arrange an appropriate remedy in accordance with your statutory consumer rights. These rights apply independently of the change-of-mind returns policy.
Workshop bookings
Workshop bookings are not covered by this Delivery & Returns policy. Please see the booking and cancellation terms shown on the relevant workshop page and the general Terms & Conditions.
Cancellation notice
If you wish to exercise your statutory right to cancel a physical-goods order, you can simply email me. If you prefer, you can use the following wording:
To Simon Baxter Photography,
I give notice that I wish to cancel my contract for the purchase of the following goods: [items].
Order number: [number]
Ordered/received on: [date]
Name: [name]
Address: [address]
Date: [date]